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FAQs - Frequently Asked Questions

  • What are your customer service hours?    

                        Our customer service representatives are standing by to assist Monday-Friday 9am-6pm and Saturday 10am-3pm. We are closed on Sundays. 

  • Can I pickup my order directly from the warehouse?

                        Yes! We are happy to offer a pickup service to our local clients. 

  • What payments methods are available online?    

                        We accept all major credit cards online, including VISA, MasterCard, American Express and Discover.

  • What is your return policy?

                       You may return most new, unopened items within 30 days of delivery. We'll also pay the return shipping costs if the return is a result of our error.

  • Is shipping included in the item price?    

                       No, shipping charges are not included in item prices. Shipping is calculated during checkout. 

  • Can I place an order over the phone?

                        Yes! Please call (941) 444-9465. Our representatives are happy to assist with any questions you may have. 

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